Randstad Electro-Mechanical Service Tech in Atlanta, Georgia
Electro-Mechanical Service Tech
salary:$35,000 - $50,000 per year
date posted:Tuesday, January 8, 2019
job type:Temp to Perm
Electro-Mechanical Service Tech
Our client in Atlanta, GA is looking for a Technical Service Lead for a temp to hire opportunity!
The right candidate would be responsible for assisting the Technical Service Supervisor in the daily direction and operation of the Technical Service Department. This position will ensure product returns for evaluation and/or repair, minor product rework, and other services that need to be conducted in a timely and efficient manner. This candidate will be considered a subject manner expert in the Technical Service department operations and provides assistance to technicians during the evaluation, repair and test of all company devices.
*Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment and provide clearly written recommendations to customers regarding repair of their equipment.
*Maintain product knowledge base, and stays up to date with all technical specifications and notifications on the full range of company products
*Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended
*Adhere to company policy's and procedures while handling complaints and service related calls;assist customers and sales force with product queries
*Responsible for assisting the Technical Service supervisor and manager in fostering and maintaining a Lean-thinking culture based on continuous improvement and the application of basic Lean Manufacturing principles
Working hours: 8:00 AM - 6:00 PM
*Associate's degree or equivalent from two-year College or technical school with an emphasis in electronics
*Experience in medical device manufacturing, servicing, or reverse logistics
*Experience in the application of and compliance with FDA regulations & ISO standards
*Familiarity with MRP/ERP systems for labor and inventory management
*Professional and effective communication skills-both verbal and written; Ability to effectively interact and maintain professionalism with customers
*Strong troubleshooting, logic and analytical skills; strong editing, reading comprehension and conceptualization skills
*Minimum of 2 years of hands on repair technical repair using hand tools, jigs/fixturing and basic test equipment typically used in electro-mechanical manufacturing environment
*Supply chain background is a PLUS
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.