Randstad Network Analyst in Brookfield, Wisconsin
salary:$24 - $27 per hour
date posted:Monday, January 7, 2019
industry:Finance and Insurance
The Network Analyst will provide technical support and troubleshooting as a member of the Network Support team. This position will provide immediate response and/or investigation of network system alerts or abnormalities as a troubleshooter in a complex network environment.
location: Brookfield, Wisconsin
job type: Contract
salary: $24 - 27 per hour
work hours: 8am to 5pm
Provide network support for troubleshooting and resolving network related incidents.
Manage incidents through to resolution to include: coordinate and test with vendors and customers,
internal communication and escalation, and follow-up/documentation of the troubleshooting performed.
Maintain network systems tools, applications.
Experience with network diagnostic tools required, ie. Spectrum, eHealth and the use of a sniffer totrouble shoot application performance issues (ability to analyze and decode sniffer traces).
Provide Sniffer capture and decode. Perform detailed packet analysis via data packet capture to rule out network issues and provide diagnostics for application performance issues and server problems.
Ability to communicate with Business unit management and/or their clients disseminating information relevant to the client request in a clear and concise manner.
Resolve incidents deal with difficult situations, bringing professionalism and tact during stressful circumstances, represent Fiserv as a quality organization.
Participates in Problems reviews, bridge calls and Sigma meetings.
Performs network changes.
Assists with Maintenance Windows as needed.
Create and maintain internal processes and procedures.
Create & review monthly Reporting including capacity reporting, incident
Bachelors Degree in Computer Science or related field, related work experience can be substituted for the educational requirements
3 years of hands on network support experience
Experience with troubleshooting WAN and LAN connectivity issues.
Experience defining and creating process and procedure documentation preferred. Ability to act a mentor and train 1st level associates.
Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP,
HTTP, FTP, TCP, and Spanning Tree.
Knowledge of BGP& EIGRP
Knowledge of load balancing concepts
Excellent communication skills, well spoken, ability to deal with clients and managers at various levels,
work with engineers & vendors.
Must be outgoing, self-starter and be able to resolve complex issues with limited supervision or direction.
Proficiency in Cisco routers and switches, Microsoft Office Applications and Visio Diagramming.
Excellent oral, written, analytical skills. Ability to communicate technical concepts to non-technical employees.
Must be able to work as a team member in a technical project environment. Must be self-motivated and able to think outside the box.
Working knowledge of Brocade and Cisco Load Balancing products
Working knowledge of CheckPoint & Juniper Firewalls
Need flexibility to work all shifts in a 24 by 7 monitoring environment including weekends
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.