Randstad Network Analyst in Brookfield, Wisconsin

Network Analyst

job details:

  • location:Brookfield, WI

  • salary:$24 - $27 per hour

  • date posted:Monday, January 7, 2019

  • job type:Contract

  • industry:Finance and Insurance

  • reference:663492

job description

Network Analyst

job summary:

The Network Analyst will provide technical support and troubleshooting as a member of the Network Support team. This position will provide immediate response and/or investigation of network system alerts or abnormalities as a troubleshooter in a complex network environment.

location: Brookfield, Wisconsin

job type: Contract

salary: $24 - 27 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

  • Provide network support for troubleshooting and resolving network related incidents.

  • Manage incidents through to resolution to include: coordinate and test with vendors and customers,

  • internal communication and escalation, and follow-up/documentation of the troubleshooting performed.

  • Maintain network systems tools, applications.

  • Experience with network diagnostic tools required, ie. Spectrum, eHealth and the use of a sniffer totrouble shoot application performance issues (ability to analyze and decode sniffer traces).

  • Provide Sniffer capture and decode. Perform detailed packet analysis via data packet capture to rule out network issues and provide diagnostics for application performance issues and server problems.

  • Ability to communicate with Business unit management and/or their clients disseminating information relevant to the client request in a clear and concise manner.

  • Resolve incidents deal with difficult situations, bringing professionalism and tact during stressful circumstances, represent Fiserv as a quality organization.

  • Participates in Problems reviews, bridge calls and Sigma meetings.

  • Performs network changes.

  • Assists with Maintenance Windows as needed.

  • Create and maintain internal processes and procedures.

  • Create & review monthly Reporting including capacity reporting, incident

qualifications:

  • Bachelors Degree in Computer Science or related field, related work experience can be substituted for the educational requirements

  • 3 years of hands on network support experience

  • Experience with troubleshooting WAN and LAN connectivity issues.

  • Experience defining and creating process and procedure documentation preferred. Ability to act a mentor and train 1st level associates.

  • Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP,

  • HTTP, FTP, TCP, and Spanning Tree.

  • Knowledge of BGP& EIGRP

  • Knowledge of load balancing concepts

skills:

  • Excellent communication skills, well spoken, ability to deal with clients and managers at various levels,

  • work with engineers & vendors.

  • Must be outgoing, self-starter and be able to resolve complex issues with limited supervision or direction.

  • Proficiency in Cisco routers and switches, Microsoft Office Applications and Visio Diagramming.

  • Excellent oral, written, analytical skills. Ability to communicate technical concepts to non-technical employees.

  • Must be able to work as a team member in a technical project environment. Must be self-motivated and able to think outside the box.

  • CCNA desired

  • Working knowledge of Brocade and Cisco Load Balancing products

  • Working knowledge of CheckPoint & Juniper Firewalls

  • Need flexibility to work all shifts in a 24 by 7 monitoring environment including weekends

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.