Randstad Customer Service Intermediate level in Canton, Georgia

Customer Service Intermediate level

job details:

  • location:Canton, GA

  • salary:$15 - $16 per hour

  • date posted:Monday, January 7, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_719527

  • questions:danielle.k.thompson@randstadusa.com678-297-0127

job description

Customer Service Intermediate level

Utilize a strong aptitude for professionalism to take ownership of the customer experience. Promote and develop on-going relationships with customers through assisting with product recommendation and selection, providing product quotations, entering and tracking orders, and maintaining customer accounts. Advocate for the customer, proactively working to understand customer concerns and needs, and facilitating escalation and follow-up to resolve problems or concerns.

Responsibilities:

? Provide order entry and approval for phone, web, fax, and email orders

? Assist customers with product recommendations and selection

? Determine and coordinate best possible logistic deliveries for every order, every item, utilizing all available resources while balancing company profitability and excellent service level

? Initiate, coordinate, and complete returns regardless of disposition while properly balancing standard policies and customer satisfaction

? Fully utilize technical service resources to fully support product sales, service, and returns activities

? Generate drop shipments, notify product purchasing/expediting team of availability concerns

? Set customer expectations with a high level of communication regarding availability, pricing, and deliveries

? Quickly respond to and follow up on any and all customer, order, and returns related issues to ensure satisfactory delivery of customer expectations (?close the loop?)

? Other administrative and operations tasks as needed to maintain operational tempo

Working hours: 10:00 AM - 7:00 PM

Skills:

Customer Service

Customer Relationships

MS Office

Order Entry

Invoice Processing

Date Entry

Education:

High School

Experience:

Experienced

Qualifications:

High School or GED

Please apply to this posting with your Resume.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.