Randstad Call Center Representative in Chandler, Arizona

Call Center Representative

job details:

  • location:Chandler, AZ

  • salary:$18 per hour

  • date posted:Monday, January 7, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_719690

  • questions:daniel.umstead@randstadusa.com678/589-8450

job description

Call Center Representative

One of our vendors is seeking 15 Call Center Representatives for their Chandler, AZ office.

Start Date: February 4th, 2019

Responsibilities:

The Associates are required to have a broad knowledge of the financial industry and an understanding of the service model and technology.

May be required to solve problems and investigate/resolve a wide variety of issues and requests include gathering additional information , setting expectations and working with other support organizations to fulfill requests.

Meeting or exceeding established service level agreements and department set performance metrics.

May handle escalated issues by successfully navigating the organization to resolve client requests.

Is accountable for the successful resolution of all client requests.

After the required training curriculum is successfully completed and a passing grade on both of the practical and written assessments is achieved, the Associate will assume the WCLS position servicing inbound client contacts.

Working hours: 6:00 AM - 10:00 PM

Skills:

Great customer service skills

Excellent verbal and written communication skills

Education:

High School

Experience:

Entry Level

Qualifications:

Weekends Required - Bachelors Degree preferred

1-2 years of Call Center Experience

High School Diploma

Professional Demeanor: Demonstrating patience, composure, and client service attitude.

Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the clients requests.

Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to resolve problems.

Initiative: Demonstrate a self-starter behavior and a willingness to help others.

Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties

Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.