Randstad Collections in Chandler, Arizona
salary:$19 per hour
date posted:Tuesday, February 5, 2019
job type:Temp to Perm
industry:Finance and Insurance
One of our vendors is seeking 20 Collection Representatives for their Chandler, AZ location to start on 04/08/2019.
The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans.
The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls.
Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements.
In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
This is a position in a high volume call center environment.
Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system.
Collectors also work within a structured team setting.
Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers.
Monthly incentive opportunities are available based on performance towards set monthly goals.
Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
Working hours: 9:00 AM - 10:00 PM, Monday - Friday, candidates must be available to work during these hours, no exceptions.
Previous Collection experience, 1-2 years
College degree desired, but not required
Desire to resolve customer issues a must
Home loans experience preferred
Excellent oral and written communication skills
Strong negotiation skills
Excellent organizational skills
Ability to multi-task
Must be able to work in teams
Self-motivated and results-oriented
Resource is required to be on the assignment for the required hours as specified in the job description. Forty hours per week is the expectation in the absence of specified hours. Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.