Randstad Bilingual Customer Service Specialist (French) in Charlotte, North Carolina

Bilingual Customer Service Specialist (French)

job details:

  • location:Charlotte, NC

  • salary:$18.30 per hour

  • date posted:Tuesday, January 8, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Other Services (Except Public Administration)

  • reference:S_719837

  • questions:nic.jarosch@randstadusa.com704-510-0632

job description

Bilingual Customer Service Specialist (French)

We are looking for a French bilingual Customer Service Specialist to work Escalations. This is a temp to hire opportunity that pays $17.30/hr. Hours of operation are M-F 8 to 5. This opportunity comes with tremendous growth potential and very in depth, hands on training.

Responsibilities:

Typical job duties include but are not limited to the following:

-Assist customers both internal and external with warranty processing

-Respond to escalated questions from customers

-Maintain and update CRM system with all appropriate notes

-Provide solutions for product repair, replacement, or warranty claim

-Provide general customer service functions to ensure customer satisfaction

Working hours: 8:00 AM - 5:00 PM

Skills:

The ideal candidate will possess a combination of the following skills:

-Ability to multi-task in a fast paced environment

-Ability to identify solutions to customer issues

-Ability to navigate through multiple computer systems simultaneously

-Must have exceptional communication skills both verbally and written

-Proficient with MS Office and related programs

Education:

High School

Experience:

Entry Level

Qualifications:

In order to qualify for this position, the ideal candidate will have the following background

-Fully fluent in both English and French

-High School Diploma or GED

-Call Center experience preferred

-Mechanical aptitude highly desired

-Experience with small engines or outdoor power equipment

-2 year Technical Vocational degree in engine related technologies highly desired

If you believe you are a good fit for this role, please send an updated resume to nic.jarosch@randstadusa.com. Please put "Bilingual Escalations" in the subject line.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.