Randstad Customer Service in Cumberland, Rhode Island

Customer Service

job details:

  • location:Cumberland, RI

  • salary:$15 per hour

  • date posted:Monday, January 7, 2019

  • experience:Entry Level

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_719269

job description

Customer Service

Shift - any 8 1/2 hour shift from 9am - 8pm

Any 8 1/2hr shift between 9am-8pm (mon-fri); Training is a 5hour webex on the first day

Location: Cumberland RI

Pay rate $15.00/hr

Responsibilities:

Looking for a job where you can set your own schedule? Our client is looking for individuals who are able to start immediately with the flexibility to choose your own full time or part time schedule.

Working hours: 8:00 AM - 4:30 PM

Skills:

Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus. The primary responsibilities are to verify insurance coverage for potential new clients. Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers. This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs. Attention to detail, and proven analytic and problem solving.

Education:

High School

Experience:

Entry Level

Qualifications:

  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor's office then anything below managing 75 calls/day would not translate to similar environment). * Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. * Computer experience is required with proficiency in Microsoft Outlook, Word and Excel. * Basic alpha number data entry skills with attention to accuracy and quality is essential. * Intermediate math skills are required with attention to detail and quality essential. * Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology. * Ability to work with people in a team environment while meeting individual performance goals. * Must be able to read and interpret policies, procedures and instructions. * Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Please apply online for immediate consideration for this position. You may also sent resume to suzy.courcy@randstadusa.com with "CSR RI" in the subject line.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.