Randstad Healthcare Customer Service in Eden Prairie, Minnesota

Healthcare Customer Service

job details:

  • location:Eden Prairie, MN

  • salary:$20 per hour

  • date posted:Monday, January 7, 2019

  • experience:Experienced

  • job type:Temporary

  • reference:S_719432

job description

Healthcare Customer Service

We currently have an opportunity for a large healthcare services provider located Eden Prairie. This is a rapidly growing industry and they urgently need a qualified, data entry and customer support orientated candidate with experience preferably in healthcare to help the business continue to grow! This is a temporary role slated about 6 months, based upon the needs of the business, with a potential for permanent. This is not a commissioned sales position. This position is an opportunity for you learn and establish yourself in a fast paced, high volume, growth environment.

Pay: $14.50 per hour

This is a non-clinical customer service position within an inbound call center located at National Care Center for Behavioral Health. The Provider Relations Associate Analyst is responsible for handling inbound calls from providers and their support staff regarding mental health and substance use disorder services.

Responsibilities:

Communicate eligibility, benefits, and authorization requirements to providers for their customers who have Cigna coverage.

Interpret claims information and billing procedures, and assist the provider with any claim processing issues.

Provide follow-up on incoming inquiries via FAX, phone, mail, and email.

Problem-solve to ensure exceptional customer service.

Stay abreast of department updates to provide accurate information.

Working hours: 7:00 AM - 8:00 PM

Skills:

Customer Service experience.

Ability to maintain a professional and positive image to external customers.

Candidate must possess superb interpersonal communication skills.

Effective listening and organizational skills, with the ability to manage multiple tasks.

Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems.

Ability to type effectively and have strong PC skills.

Education:

Bachelors

Experience:

Experienced

Qualifications:

Bachelor's Degree required (preferably in healthcare, behavioral health, or related field).

CUSTOMER SERVICE

VERY PROFESSIONAL

PROBLEM SOLVING

ORGANIZATION TIME MANAGEMENT

EXCELLENT PC SKILLS

Will be required to complete a full criminal history background check upon a formal job offer.

For immediate consideration please send resumes to jeremy.piker@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.