Randstad Service Administrator in Farmington, Connecticut

Service Administrator

job details:

  • location:Farmington, CT

  • salary:$16 - $17 per hour

  • date posted:Monday, December 24, 2018

  • experience:Experienced

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_716264

  • questions:david.six@randstadusa.com860-677-5757

job description

Service Administrator

A manufacturing company in Farmington, CT is seeking a Service Administrator to join their team for a one year contract. This company does try to hire people permanently if possible, but it is not guaranteed.

If you have experience reviewing documents, speaking to service departments and technicians, this company wants to hire you! To apply, send your resume directly to David.Six@randstadusa.com today!

Responsibilities:

This position is responsible for providing support to the field service engineers and Regional Service Managers, relaying information to the technicians, obtaining and processing service engineers expense and service reports as well as customer billing.

Working hours: 8:30 AM - 5:00 PM

Working hours: 8:00 AM - 5:00 PM

Skills:

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.

1.-Enter data into Service Information System (SIS3) from Service Inbox

2.-Assist Service managers in daily service functions and special projects

3.-Provide support to in-house/remote and field technical support service engineers

4.-Answer service engineer-s calls, respond to request as needed

5.-Process customer billing through the SAP system

6.-Process & archive service engineer-s service reports

7.-Answer customer calls and respond to customer inquiries and billing questions

8.-Review, confirm and process service engineer-s service reports through Certify

9.-Research and update machine data through the SAP system

10.-Draft various letters, memos and correspondence and related departmental needs

11.-Update department PowerPoint presentations occasionally

12.-Accurate data entry skills

13.-Enter Service Agreements through the SAP system

14.-Excellent written and verbal communication skills

15.-Monitor Service Inbox and respond to customer requests as needed

16.-Monitor FSE tool purchases through E-Shop

17.-Set up International Travel for FSEs

18.-Order leased vehicles for FSEs as needed

Education:

Associate

Experience:

Experienced

Qualifications:

Associate

Experience:

Entry Level

Qualifications:

Experience

Excellent interpersonal communications, clerical problem solving and conflict resolution skills. Computer skills including Word, Outlook, Excel, PowerPoint, SAP, and SIS. Customer service experience required.

Education

Associates degree in Business Management preferred; one to two years experience in an administrative environment acceptable.

To apply, send your resume directly to David.Six@randstadusa.com today!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.