Randstad Support Specialist I in Fort Wayne, Indiana

Support Specialist I

job details:

  • location:Fort Wayne, IN

  • date posted:Monday, February 11, 2019

  • job type:Contract

  • industry:Finance and Insurance

  • reference:670331

job description

Support Specialist I

job summary:

SERVICE DELIVERY

  • Performs builds of new hire PCs and upgraded PCs;

  • Performs basic PC and peripheral repairs;

  • Performs refresh of laptop loaners;

  • Performs builds of basic laptops;

  • Performs inventory/parts processes;

  • Performs move process;

  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the time frame specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews;

  • Performs basic printer troubleshooting;

  • Performs basic network connectivity troubleshooting;

  • Performs basic software installation processes;

  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations;

  • Follows unit procedures for attendance and accurate time reporting;

  • Performs basic setup and support for Audio Video / Video conference needs (in specific locations);

  • Performs effective issue escalation to level 3 groups; and

  • Performs training room setup and support.

SERVICE IMPLEMENTATION:

  • Responsible for project participation including system upgrades, service improvement initiatives and service requests

  • Responsible for learning and utilizing new services and products or changes to existing services and products

  • Track time and forecast accurately related to project work

location: Fort Wayne, Indiana

job type: Contract

work hours: 9am to 5pm

education: Bachelors

responsibilities:

SERVICE DELIVERY

  • Performs builds of new hire PCs and upgraded PCs;

  • Performs basic PC and peripheral repairs;

  • Performs refresh of laptop loaners;

  • Performs builds of basic laptops;

  • Performs inventory/parts processes;

  • Performs move process;

  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the time frame specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews;

  • Performs basic printer troubleshooting;

  • Performs basic network connectivity troubleshooting;

  • Performs basic software installation processes;

  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations;

  • Follows unit procedures for attendance and accurate time reporting;

  • Performs basic setup and support for Audio Video / Video conference needs (in specific locations);

  • Performs effective issue escalation to level 3 groups; and

  • Performs training room setup and support.

SERVICE IMPLEMENTATION:

  • Responsible for project participation including system upgrades, service improvement initiatives and service requests

  • Responsible for learning and utilizing new services and products or changes to existing services and products

  • Track time and forecast accurately related to project work

qualifications:

SERVICE DELIVERY

  • Performs builds of new hire PCs and upgraded PCs;

  • Performs basic PC and peripheral repairs;

  • Performs refresh of laptop loaners;

  • Performs builds of basic laptops;

  • Performs inventory/parts processes;

  • Performs move process;

  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the time frame specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews;

  • Performs basic printer troubleshooting;

  • Performs basic network connectivity troubleshooting;

  • Performs basic software installation processes;

  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations;

  • Follows unit procedures for attendance and accurate time reporting;

  • Performs basic setup and support for Audio Video / Video conference needs (in specific locations);

  • Performs effective issue escalation to level 3 groups; and

  • Performs training room setup and support.

SERVICE IMPLEMENTATION:

  • Responsible for project participation including system upgrades, service improvement initiatives and service requests

  • Responsible for learning and utilizing new services and products or changes to existing services and products

  • Track time and forecast accurately related to project work

skills: SERVICE DELIVERY

  • Performs builds of new hire PCs and upgraded PCs;

  • Performs basic PC and peripheral repairs;

  • Performs refresh of laptop loaners;

  • Performs builds of basic laptops;

  • Performs inventory/parts processes;

  • Performs move process;

  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the time frame specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews;

  • Performs basic printer troubleshooting;

  • Performs basic network connectivity troubleshooting;

  • Performs basic software installation processes;

  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations;

  • Follows unit procedures for attendance and accurate time reporting;

  • Performs basic setup and support for Audio Video / Video conference needs (in specific locations);

  • Performs effective issue escalation to level 3 groups; and

  • Performs training room setup and support.

SERVICE IMPLEMENTATION:

  • Responsible for project participation including system upgrades, service improvement initiatives and service requests

  • Responsible for learning and utilizing new services and products or changes to existing services and products

  • Track time and forecast accurately related to project work

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.