Randstad Call Center Representative in Frederick, Maryland

Call Center Representative

job details:

  • location:Frederick, MD

  • salary:$15 per hour

  • date posted:Wednesday, January 30, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_726873

job description

Call Center Representative

Randstad is currently seeking Call Center Representatives for a Fortune 5 Health Insurance Company in Frederick, MD (Zipcode: 21703). Interested candidates should send their resume to kevin.tran@randstadusa.com with the posting job title and location attached to the email along with your contact information. This position is a Temporary-to-Hire contract opportunity starting on 3/04/2019 paying $15.00/hour. Interested candidates must be available to work Monday through Friday, between the hours of 8 AM to 7 PM (8 hour shifts).


  • Take inbound calls from providers and/or make outbound calls to providers to discuss and resolve outstanding overpayments (95% of your day can be on phones)

  • With a focus on building a strong working rapport with the provider representatives to review and discuss overpayment situations and provide detailed explanations to the providers in both verbal and written format

  • Escalate recovery efforts through many avenues to progress and resolve the situations

Working hours: 8:00 AM - 7:00 PM


  • Strive to meet and exceed quality production defined goals (calls/contacts), including a financial target

  • Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance

  • Complete required documentation on all recovery efforts on a timely basis in the appropriate claims platforms

  • Perform other duties as assigned


High School


Entry Level


  • High school diploma or GED (or higher) or equivalent work experience

  • 1+ Medical Claims, Professional Billing, and / or Collections

  • 1+ year of experience analyzing and solving customer problems

  1. Is the LOCATION commutable for you based on the Zip Code?

  2. Do you have 1+ years of healthcare customer service experience?

  3. Would you be interested in a temporary-to-hire opportunity?

  4. Would $15.00 per hour be an acceptable target rate of pay for you?

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.