Randstad Customer Service Specialist Entry Level in Greensboro, Georgia

Customer Service Specialist Entry Level

job details:

  • location:Greensboro, GA

  • salary:$12 - $14 per hour

  • date posted:Friday, February 8, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_729967

  • questions:traci.jackman@randstadusa.com478-453-9212

job description

Customer Service Specialist Entry Level

Randstad is looking for an experienced customer service support specialists provide specific information regarding the services, products or materials offered by a company. They answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts.

Responsibilities:

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers? needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers? needs to achieve satisfaction

Working hours: 8:00 AM - 5:00 PM

Skills:

This candidate must have patience, attentiveness, clear communication skills, knowledge of the product, ability to use positive language, time management skills, ability to read customers, have a calming presence, goal oriented focus, possess good persuasion skills, tenacity, closing ability, and the willingness to learn

Education:

High School

Experience:

Experienced

Qualifications:

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Must submit resume to be considered for this position.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.