Randstad Customer Service in Gurnee, Illinois

Customer Service

job details:

  • location:Gurnee, IL

  • salary:$16 - $20 per hour

  • date posted:Wednesday, January 2, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_717996

  • questions:eric.kaszuba@randstadusa.com847-367-1117

job description

Customer Service

A leading client located in Gurnee, IL is seeking candidates to fill an immediate, Temp-to-Hire, Customer Service Representative position.

The Customer Service Representative will be responsible taking incoming calls, entering orders, and processing orders regarding the company's products and services while also processing all aftermarket orders in a timely manner. This individual will work primarily in the B2B industry.

Responsibilities:

  • Process orders, make adjustments, and provide information to customers on prices, ship dates, and order statuses while tracking and expediting orders as needed

  • Maintain an up-to-date and accurate list of customers in Oracle by creating and updating billing and shipping master files

  • Process return authorizations for customer returns including warranty and contract orders according to the documented processes with the required approval process

  • Respond to and handle customers by expediting inquiries and requests regarding all after market transactions

Working hours: 8:00 AM - 5:00 PM

Skills:

  • High School Diploma or GED required; Some college coursework highly desired

  • At least 3-5 years of Customer Service experience required

  • Experience with Oracle highly desired

  • Must be able to communicate with customers and team members in a professional business manner

Salary/Benefits:

-$16 - $20 per hour

-Temp-to-hire - 33-40 hours/week

-Immediately available for benefits through Randstad

Education:

High School

Experience:

Experienced

COMPANY INFORMATION:

  • Global manufacturer of coding and printing technologies that set new industry standards in quality and reliability

  • Collaborative environment that makes sure to include each individual's thoughts and opinions

Please click Apply Now in order to be considered for this opportunity. After submitting your resume, please feel free to follow up with Eric Kaszuba via email at eric.kaszuba@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.