Randstad Customer Service Coordinator in Hickory, North Carolina

Customer Service Coordinator

job details:

  • location:Hickory, NC

  • salary:$12 - $14 per hour

  • date posted:Monday, January 21, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_723790

  • questions:macy.levesque@randstadusa.com828-901-6641

job description

Customer Service Coordinator

Candidates need to be self motivated to work task to completion and realize sense of urgency to meet goals and deadlines. Will work as a team.

Candidates must have excellent computer skills to perform this job and produce error free work.

Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint.

Language: Excellent grammar required written and verbal; Spanish is a plus

Takes orders from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.

Hickory HQ - Relocating to Charlotte in Q1 2019 - Must be willing to commute or relocate at that time.

Work Schedule: Monday -Friday, schedule/flex-time: 40 hours - Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.

Responsibilities:

-Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.

  • Ability to communicate product discrepancy specification information to customers.

  • Build strong working relationships with both internal and external customers.

  • Understand and execute contractual agreements.

  • Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.

  • Professional phone skills and written communication skills to include excellent use of grammar and sentence structure.

  • Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.

  • Participation in training, testing, and project related activities as identified.

  • Represent client to the customer in a highly effective, professional manner.

Working hours: 8:00 AM - 8:00 PM

Skills:

  • Ability to work in a dynamic, flexible environment where priorities are continually changing.

  • Quality and customer focused.

  • Strong oral and written communication skills.

  • Effective problem solver, detail oriented.

  • Ability to set priorities and manage time in a dynamic work environment.

  • Motivated Team Player - ability to lead and participate within self-motivated work teams.

  • Ability to grow within the organization.

  • Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint.

  • Excellent typing and keyboarding skills.

  • Good problem solving, analytical and math skills.

  • Ability to work a variety of work schedules, including holiday and weekend emergency coverage.

Education:

High School

Experience:

Experienced

Qualifications:

Soft Skills:

-Strong interpersonal skills.

-Team oriented.

-Sincere desire to deliver an outstanding customer experience.

If this sounds like the perfect opportunity for you, please call 828-901-6641 to schedule your video interview today!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.