Randstad Help Desk in Indianapolis, Indiana

Help Desk

job details:

  • location:Indianapolis, IN

  • salary:$15 - $17 per hour

  • date posted:Wednesday, February 13, 2019

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:670853

job description

Help Desk

job summary:

We are looking for motivated hard working people with a Help Desk Background supporting printers in an Enterprise environment. If you want to hear more plesae send your resume immediately!

location: Indianapolis, Indiana

job type: Contract

salary: $15 - 17 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Onsite client facing IT support for all print network / software and web faxing solutions

Remotely and physically resolve and/or reassign customer (internal and external) software, network interface and application issues. Troubleshoot and triage advanced level software and application issues for customer resolution. Provide technical trouble shooting to solve the customers IT issues, escalations to 2nd level technical support. Provide day to day procedure and technical direction to other help desk and field associates, serve as team lead for help desk. Serve as primary contact for service providers for next level support internally and externally. Assist with various site hardware installs by providing IT infrastructure which allows devices to print; create and provide ongoing print queue management for entire customer base; Responsible for handling IT Help Desk calls in customer provided software and internal software (two different systems) - must prioritize as required. Provide server management and maintenance.

qualifications:

5-8 years Technical Service experience; previous customer facing experience.

Education:

High School Diploma or equivalent required. Holds at least 1 advanced technical certification (examples: A+, Net+ and MCSA) PREFERRED: Bachelor's Degree

skills:

High level of technology proficiency in all areas required (server monitoring, software/hardware, networks), superior customer service and interaction skills. Working knowing of printers, and multifunction devices, fax, scanner and plotter configurations. Demonstrated ability to understand networking protocols and print system requirements and their interactions; Multitasking; strong organization skills and ability to prioritize. Ability to lead a team. Effective communication skills (including written and verbal) to a diverse population - both technical and interpersonal skills; high level of self-motivation and self-starter. Ability to work independently and in high pressure environments. Strong team player. Excellent problem solving and follow-up skills. Ability to meet deadlines. Proficient in Microsoft Office applications (Excel, Word, PowerPoint). Demonstrate ability to take direction from multiple sources.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.