Randstad Human Resources Assistant in Irvine, California
Human Resources Assistant
salary:$29 - $32 per hour
date posted:Monday, January 28, 2019
job type:Temp to Perm
industry:Administrative and Support Services
Human Resources Assistant
Our client, located in Irvine, CA. is seeking a Human Resources Professional!
Responds to first-level inquiries from key stakeholders across the organization to include employees, managers and colleagues in Human Resources. Provides accurate information, including problem identification, and resolution of employee related inquires and administrative procedures via multiple communication channels (phone, e-mail, case management system), in accordance with state and federal regulations, as well as, organization policies and procedures.
Educates and encourages employee use of self-service tools such as the company intranet and benefits sites where applicable.
Determines the priority level of non-routine employee transactions and inquiries; proactively escalates to the appropriate HR center of expertise or individual on the employee?s behalf to ensure timely resolution of the matter/ concern.
Utilizes our case management ticketing system for the documentation of inquiry/ transaction details and relevant information via phone, e-mail and fax for quality management and record keeping purposes. Monitors/ reviews open ticket status for resolution and aging; escalates as appropriate to ensure response and closure of matters and/or inquiries with defined service-levels.
Assist with the administration of multiple HR systems.
Completes/ enters employee transactions or status changes in HRMS as requested to ensure appropriate levels of approval and authorization are secured and documented.
Answers questions from HR Staff, leadership and employees to resolve routine HR related questions issues.
Working hours: 8:00 AM - 5:00 PM
Demonstrated experience working within HRIS platforms; experience working within Workday, or Kronos and/or Ultipro preferred. Previous experience working with an online ticketing system and/or within an employee services center model desired.
Strong written/ verbal communication skills; solid interpersonal skills with the ability to effectively communicate with individuals at all levels of the organization.
Collaborative work style; ability to develop and maintain effective working relationships. Team-oriented.
Ability to effectively manage conflicts; ability to remain calm and professional in escalated situations. Comfortable managing conversations with employees dealing with difficult or sensitive situations.
Solid analytical skills and decision making capabilities coupled with the ability to analyze situations and provide recommendations for resolution. Sound judgment. Ability to recognize and support the organization?s preferences and priorities.
Must possess the ability to work with a strong attention to detail; high degree of quality orientation; maintains internal and external data integrity, security and confidentiality.
Effective at managing multiple priorities under tight deadlines, ability to deliver consistent results and bring assignments to successful completion; organization and prioritization skills.
Strong learning agility; ability to learn quickly and digest information in a timely manner. Solid business acumen and fiscal aptitude.
Ability to take direction from multiple individuals; ability to flex to the work styles of others. Change-oriented. Demonstrable initiative and resourcefulness.
Strong technical aptitude; proficiency with Microsoft Office to include: Word, Excel and PowerPoint. Experience creating reports.
Please submit updated resume to firstname.lastname@example.org
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