Randstad Customer Service Rep in Jacksonville, Florida
Customer Service Rep
salary:$15 per hour
date posted:Tuesday, January 8, 2019
Customer Service Rep
Our client, a large financial firm located in Jacksonville, FL, has an immediate need for a customer service rep.- This is a long term consulting role which is an excellent entry level opportunity for candidates who are looking to gain experience in the Financial/Wealth Management industry.
40 hours; shifts Sunday - Saturday; between 7:00 AM - 10:00 PM
The Representatives are required to provide complete and accurate information regarding all of banking products and services including but not limited to:
? Account balances, holdings and activity
? Fund Transfers
? Online navigation and other functionality or trouble shooting
? Statement reconciliation
Working hours: 7:00 AM - 10:00 PM
Professional Demeanor: Ability to conduct oneself with patience, composure, and appropriate attitude
Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's requests
Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to resolve problems
Initiative: Demonstrate a "self-starter" behavior and a willingness to help others
Communication Skills: Communicate effectively, actively listen and follow-up with question
All incoming associates will undergo an extensive training course with both classroom and on the job training with a certified mentor. Candidates should be self-motivated, eager to learn and detail oriented within the workplace environment. Internal Career Progression opportunities afford hard working individuals the ability to create a well-rounded work experience.
The incumbent must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to customer satisfaction and service ownership via observable call management behaviors. Representatives must also demonstrate a cooperative and professional work ethic while achieving the required call center metrics (example: handle time, adherence, service levels, quality monitoring, call tracking) that are utilized to evaluate their performance.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.