Randstad Customer Service Lead in Minneapolis, Minnesota

Customer Service Lead

job details:

  • location:Minneapolis, MN

  • salary:$19 - $23 per hour

  • date posted:Thursday, December 27, 2018

  • experience:Manager

  • job type:Temp to Perm

  • reference:S_717007

  • questions:philip.wolney@randstadusa.com612-332-2370

job description

Customer Service Lead

Randstad is working with a large freight forwarding and logistics company in the Bloomington area who is looking for a team lead that has a strong technical aptitude, leadership experience, and an analytical mindset.. This lead will be a liaison between Clients, upper managment and 7-10 employees.

If you are looking for a great company who values hard work, keep reading! There is plenty of room for internal career growth within this organization, and they are seeking someone who has long term career goals. This position will be Monday -Friday 7:30 am to 4:30 pm. will offer $19-$22/hr, and will be Contract to Hire.

Responsibilities:

--Monitor employee performance and note areas for improvement, often using an employee evaluation rubric and then meeting directly with the team members to discuss their performance

--Ability to problem solve, Analyze reporting, and execute company processes

--Communicate with on the floor employees daily about their work status and accuracy

--Oversee a team of 7-10 employees

Working hours: 7:30 AM - 4:30 PM

Skills:

--Clear and effective communications skills both written and verbal

--Self-starter who is very quick to learn new systems and willing to take the time to sort out different potential technical problems

--Capable to handle medium and sometimes large volumes of inquiries calls/emails throughout the day

--Passionate about coaching others, often on the spot; great leadership, collaboration, and listening skills are a must

Education:

High School

Experience:

Manager

Qualifications:

--Prior leadership experience required (preferably with logistics, transportation or dispatching experience but not required)

--High school diploma or GED equivalent

--Proficient in MS Excel

If you are interested in the role please submit your resume or send it to philip.wolney@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.