Randstad Inbound Only Customer Service Afternoon/Evening Hours in Palm Beach Gardens, Florida

Inbound Only Customer Service Afternoon/Evening Hours

job details:

  • location:Palm Beach Gardens, FL

  • salary:$15 - $16 per hour

  • date posted:Monday, January 21, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Health Services

  • reference:S_724168

  • questions:trisha.hanley@randstadusa.com561/833-6451

job description

Inbound Only Customer Service Afternoon/Evening Hours

Are you looking for a great job with competitive pay withing Customer Service? Would you like to work for a stable and secure healthcare company that helps people obtain discounts and major financial relief on expensive prescription medications that become harder and harder for people to afford in today's day and age? We reside in a brand new, gorgeous office with all state-of-the-art computers, desks, phones, and even a gourmet coffee bar? Well....we are looking for experienced and polished Customer Service Reps. for our next onboarding class. We have about 6 new positions open in our Palm Beach Gardens location for our afternoon and evening shift which runs from 1:00 pm to midnight. We work 40 hours per week but we do this in four days so you have three days per week off. We are a very busy office and we are open 7-days per week and the shifts will vary depending on what we need for coverage. However, once you do have your schedule, it becomes set and will not change. This is a temp-to-hire position and we want all of our employees to convert to a permanent position within a month of hire. We have a three-week training program that occurs Monday-Friday from 8:00 am to 5:00pm and you are paid in full through training. Salary will be $15.00/hour in the temp phase and $16.00/hour when the position becomes permanent.

Responsibilities:

-Taking inbound calls to help customers with our prescription discount cards and medication cost relief programs

  • Talking with customers to help them activate their script cards'

  • Troubleshooting any issues the customer may have with the program

  • Answering any questions that our customers may have that are relative to our discount program or specific prescription programs

  • Provide friendly and quick resolutions to any issues or problems that may arise

Working hours: 1:00 PM - 12:00 AM

Skills:

  • Any prior Customer Service or Call Center experience is very helpful

  • A polished and professional phone presence and "can do" attitude

  • A Team Player and someone who likes to help and mentor others

  • Great resolution skills and generally helpful attitude

  • Good with computers and basic data entry and typing

Education:

High School

Experience:

Entry Level

Qualifications:

We find that any prior healthcare or medical Customer Service, Call Center, or Pharmaceutical Rep. position transfer well into this job. You may also have other Customer Service experience and you are a great speaker and have a real passion for helping people over the phone. Confidence and able to contribute to a team environment is a huge plus.

You need GOOD WORK ETHICS for this position. You are on time, listen well, abide by our professional dress code, speak clearly and confidently and keep our office clean and comfortable for everyone to enjoy.

We want the best customer service people out there so we also give the best in return....beautiful office, fantastic training, lots of perks and employee incentives, and a terrific working environment with a 4-day work week and 3 days off. Sound good Please apply so we can see if you might be a great fit for our successful and growing company!!

This position will require all viable candidates to pass a 10-panel pre-employment drug test and also multi-state, federal and criminal background checks. No exceptions.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.