Randstad Customer Service Intermediate level in Placentia, California

Customer Service Intermediate level

job details:

  • location:Placentia, CA

  • salary:$18 - $20 per hour

  • date posted:Tuesday, December 25, 2018

  • experience:Experienced

  • job type:Permanent

  • reference:S_716444

  • questions:tim.sargious@randstadusa.com949-727-3205

job description

Customer Service Intermediate level

Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion

Document all inquires, requests, resolutions, and follow-up tasks

Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

Display a courteous and empathetic attitude to all customers

Perform research to answer customer inquiries and requests

Grow existing customer accounts through exceptional customer service and effective sales techniques

Meet quantitative performance metrics as outlined

Keep customer accounts current by updating databases during calls

Responsibilities:

High school diploma or general education degree (GED) required

1 year of customer service experience

Experience working with inbound and outbound calls, customer retention, and inside sales preferred

Proficient in Microsoft Office

Excellent interpersonal and communication skills

Comfortable working in a high volume role

Demonstrated ability to prioritize tasks and manage time efficiently

Basic computer skills in various software and web-based applications

Working hours: 8:00 AM - 5:00 PM

Skills:

Customer Service: 3 years (Preferred)

Education:

High School

Experience:

Experienced

Qualifications:

Work environment:

Office

Communication method(s) used:

Email

Chat

Phone

Work environment:

Office

Communication method(s) used:

Email

Chat

Phone

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.