Randstad Help Desk Associate in Plano, Texas
Help Desk Associate
salary:$16 per hour
date posted:Tuesday, February 5, 2019
job type:Temp to Perm
industry:Administrative and Support Services
Help Desk Associate
A local company is seeking an IT Help Desk processional to join their team! This position is with a Fortune 100 company that offers a professional and team work environment, as well as, opportunities for career growth!
-Respond to incoming requests and resolve customer problems via the telephone, email, web, etc.
-Supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.
-Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
-Escalates to or consults with senior staff when solution is unclear.
-Reports problems with procedures and makes suggestions for improvements.
-Performs related duties as assigned or requested.
Working hours: 8:00 AM - 5:00 PM
-Technical aptitude with PC literacy skills.
-Proficiency with Windows Operating Systems.
-Basic knowledge of a LAN/WAN environment.
-Problem solving skills and decision making ability.
-Enthusiasm and desire to learn.
-Work well in a team environment.
-Written and verbal communication skills.
-Background of customer service/call center, along with a technical background is required in this role.
-Prior Help Desk experience is preferred.
-Preferred experience in a high volume call center.
-Excellent communication is required.
-Sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently.
-Ability to learn and apply technical information in a fast-paced, demanding work environment.
-Ability to follow policies and procedures; attention to detail.
-Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.