Randstad Call Center Representative Inbound in Providence, Rhode Island

Call Center Representative Inbound

job details:

  • location:Providence, RI

  • salary:$16 - $16.62 per hour

  • date posted:Tuesday, December 18, 2018

  • experience:Experienced

  • job type:Temporary

  • reference:S_714870

job description

Call Center Representative Inbound

Our client, a large Financial Planning institution, has an immediate need for a call center Rep. This role is at least 3 months in duration paying $16.62 an hour.

Provides first point of contact for clients and advisors to research questions, open issue resolution cases, and resolve minor problems over the phone. Educates clients and advisors on the company's systems, processes, and policies. Respond to inquiries with prompt, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment.

Responsibilities:

Interact directly with advisors, clients, or other relationship partners, predominately via a high-volume in-bound phone queue for various call types and product lines, to provide accurate and immediate solutions to transaction and service requests utilizing appropriate internal computer applications, and enters all contact in the appropriate system for tracking and archival purposes. Daily review and respond to advisor, client, or other relationship partner voicemails left after hours or during high call volume time periods.

Working hours: 8:00 AM - 6:00 PM

Skills:

At least one year of call center experience

-Excellent customer service skills that include the ability to explain complex policies or concepts in a straight forward, easy to understand manner. Strong written and spoken communication skills. Demonstrated ability in managing multiple priorities in a fast-paced environment.

Education:

Bachelors

Experience:

Experienced

Qualifications:

Strong organizational and communication skills required, including the ability to explain complex issues in a clear, understandable manner. Proven ability to research and resolve complex, high-priority service issues in a timely manner.

Available to start 01/14/2019

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