Randstad Customer Support Specialist in Roanoke, Virginia

Customer Support Specialist

job details:

  • location:Roanoke, VA

  • salary:$13 per hour

  • date posted:Monday, December 24, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_716257

  • questions:chelsea.reynolds@randstadusa.com540/985-6583

job description

Customer Support Specialist

MUST HAVE A BACHELOR'S DEGREE TO APPLY** Starting pay is $13/hr, with excellent growth opportunities!

Answer a multi-line phone as the first point of contact for all claim related calls

Provide a high level of client service to all external clients and providers

Interfaces with other departments and staff to resolve concerns that cannot be resolved at the time of call

Follows best practices, ensuring compliance with Company standards and policies strictly adhering to industry, state and federal regulations

Keeps the Support Team Leader informed of all activity outside pre-set guidelines

Works collectively with all staff to promote a positive work environment

Meet all department performance standards

Intuitively able to reason, analyze information and events and apply judgement in order to solve problems of both a routine and complex nature

Ability to demonstrate project and time management skills

Ability to prioritize and complete multiple tasks simultaneously

Responsibilities:

Answering phone calls.

Utilizing computer systems

Working hours: 8:30 AM - 5:00 PM

Skills:

Ability to effectively communicate both verbally and in writing to convey clear, well articulated information

Ability to understand, speak and write English in order to convey messages and correspond in an articulate and professional manner

Possess public communication skills that- project a professional representation of the Company to a variety of business, government and community clients and associates

organizational skills

Education:

Bachelors

Experience:

Experienced

Qualifications:

Please send any qualified resumes to chelsea.reynolds@randstadusa.com for consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.