Randstad Call Center Representative Inbound in Saint Paul, Minnesota

Call Center Representative Inbound

job details:

  • location:Saint Paul, MN

  • salary:$16 - $17 per hour

  • date posted:Tuesday, January 8, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_720076

job description

Call Center Representative Inbound

My Client, a leading provider of investment products and financial services is currently seeking a Inbound Call Center Representative!

As an inbound call center representative you are a vital member of our team!

You'll be responsible for taking incoming phone inquiries and providing assistance to shareowners in a timely, efficient, and professional manner.

The nature of inquires received range from simple to complex and pertain to assisting shareowners and other callers with account related instructions and information to complete various transactions. The position pays $16-$17 per hour. This is a 40 hour per week position with benefits! The shift availability with be between 7:00am-7:00pm.

Responsibilities:

  • Responds to phone inquiries in a timely, efficient, and professional manner

  • Provides assistance to shareowners and other callers by acknowledging and answering inquiries, addressing issues, and providing resolution within established standards. Typical inquires received include, but are not limited to:

  • Transfer requests and requirements

  • Dividend payments

  • Reinvestments

  • Lost securities

  • Address changes

  • Account consolidation

  • Account information

  • Acquisitions and mergers

  • Tax inquiries

Working hours: 7:00 AM - 7:00 PM

Skills:

  • Responds to online inquiries and information requests to complete account transactions

  • Initiates transactions such as sales and lost securities replacement

  • Performs research during and after calls as needed to resolve problems and inquiries

  • May act as a back-up for inquiries from higher revenue and contractual clients

  • Documents call notes and ensures key data is accurately captured

  • Follows up on calls when inquiry is not immediately resolved during the call

  • Escalates calls to next level as appropriate

  • Consistently adheres to call quality standards, productivity standards, adherence standards, and Risk and Compliance requirements, Integrates feedback and lessons learned to continually improve customer service

  • Complies with all company policies, including but not limited to, attendance, attire, and data security

Education:

High School

Experience:

Entry Level

Qualifications:

  • Previous customer service experience required with "one call resolution" capability

  • Strong communication skills both written and verbal, with ability to explain complicated information to callers who may not initially understand

  • Professional demeanor with critical thinking, problem solving and analytical skills

  • Ability to assist callers without the use of a script; able to work through ambiguous situations with poise and resourcefulness

  • Computer Skills:

  • Ability to navigate multiple computer screens while on the phone

  • Proficient use of Microsoft Office, with demonstrated capability in Outlook, Word, Excel and PowerPoint

Education

High School/GED

Please send all resumes to bert.cornielius@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.