Randstad Customer Verification Representative in San Jose, California

Customer Verification Representative

job details:

  • location:San Jose, CA

  • salary:$17.50 - $18 per hour

  • date posted:Tuesday, January 8, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_719919

  • questions:talal.skeik@randstadusa.com408-727-0804

job description

Customer Verification Representative

Our client, a reputable real estate software company, is looking for customer verification representatives to screen out references for pending clients. This is a GREAT opportunity for someone looking to join a growing company at the starting level for growth long-term. In this role, you're required to conduct reference verifications for individuals looking to rent/lease housing units. The company has a very professional and modern environment with fun activities including weekly-monthly food trucks. If you're interested in this role, please review the job requirements below!


Duties and Responsibilities:

Perform outbound calls daily to individual references, including banks, past employers, and property management companies

Listen and understand customer requests, questions and complaints

Proactively assist customers through asking questions and recommending products/services that would fit their needs

Help customers navigate through clients online platform while gathering data that may not have been provided

Accurately input reference details and other data into companys ERP System

Create and/or update service tickets for any customer related issues

Working hours: 8:00 AM - 5:00 PM


  • Customer Service

  • Ability to handle multiple task at a time.

  • Ability to call and get all the verifications while overcoming rejections.

  • Sense of urgency


High School


Entry Level



  • Background in customer service or administrative work preferred

  • Desire to grow long term with company

  • Friendly, upbeat and positive attitude

  • Excellent communication skills both written and verbal

  • Bilingual in Spanish is a plus


  • Temp to Hire Position

  • Monday- Friday 8:00am - 5:00 pm (40 hours per week), overtime will be required on certain weeks.

  • $17.50/hr, $18.00/hr if bilingual

  • All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.