Randstad USA Diversity Jobs

Job Information

Randstad Call Center Representative Inbound in Santa Ana, California

Call Center Representative Inbound

job details:

  • location:Santa Ana, CA

  • salary:$15 - $18 per hour

  • date posted:Monday, April 22, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_753645

  • questions:katrina.ramsay@randstadusa.com949-727-3205

job description

Call Center Representative Inbound

  • Answers incoming calls for products from distributors and customers regarding new order, billing, and product information.

  • Process orders, forms, applications, and requests.

  • Place or cancel orders

  • Maintains financial accounts by processing customer adjustments.

  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with clients.

  • Maintains customer records by updating account information.

  • Update and file customer information in the customer service database during and after each call.

  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

  • Resolves product or service problems by clarify customer's complaint to management.

  • Provide Quotes, print cost sheets, verify pricing and delivery dates.

  • Create packing slip, shipper, certificate of conformance, and route to shipping department.

Responsibilities:

o High school diploma/GED required (Associate degree in a business-related field preferred)

o Minimum five-year experience in related field

o Ability to sit for long periods at a time, kneel, stoop, and bend.

o Ability to remain professional and courteous with customers always

o Excellent verbal and written communication skills

o Ability to Muli-Task

Working hours: 8:00 AM - 5:00 PM

Skills:

Customer Service-Product Knowledge-Quality Focus-Problem Solving-Market Knowledge

Documentation Skills / Typing-Listening-Phone Skills-Resolving Conflict-Analyzing Information

Proficient Excel-Microsoft Word-ERP System-Microsoft Outlook-Microsoft Access

Education:

No Degree Required

Experience:

Entry Level

Qualifications:

Entry Level

e-mail katrina.ramsay@randstadusa.com WITH resume if interested

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

DirectEmployers