Randstad 3rd shift - IT Service Desk Technician in Sterling, Virginia

3rd shift - IT Service Desk Technician

job details:

  • location:Sterling, VA

  • salary:$22 - $29 per hour

  • date posted:Tuesday, February 5, 2019

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:669046

job description

3rd shift - IT Service Desk Technician

job summary:

Provide Tier 1 & 2 support for internal end-users including re-imaging of machines, troubleshooting network issues, application support and more.

Must be able to work overnight, 10 hour shifts, 4 days per week.

Schedule will be:

Wednesday, Thursday, Friday, Saturday 8pm - 6am.

location: Sterling, Virginia

job type: Contract

salary: $22 - 29 per hour

work hours: 9pm to 7am

education: High School

responsibilities:

Work in a collaborative environment in support of end users.

Troubleshoot issues as necessary through phone, email, and trouble ticketing software.

qualifications:

First key requirement are the certifications. The first two listed will get them an interview, the 3rd is a major bonus, the 4th item would make you stand out:

  1. CompTIA A+- It validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures.

  2. CompTIA Network+ - Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices

  3. Microsoft Technology Associate (MTA) - Microsoft considers the MTA certification to be the entry point certification for those of you who are starting your IT career path, looking to enhance your understanding of the fundamentals, or if you are considering a change in your current IT career path.

  4. ITIL V3 Foundation Certification - Having this would be a bonus

Second key requirement is at least two (2) years of "phone based" Help Desk experience.

Third key requirement is how the candidate can professionally answer how they have handled difficult situations and products supported in their previous help desk position.

skills:

  • Preferable in the medical field, but not mandatory.

  • Knowledge of Windows and AD is a bonus.

  • Knowledge of wireless technology - Android and iOS devices.

  • Can they be coachable, since more than half of the applications are unique to our company

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.