Randstad Bilingual Debt Counselor II in Suitland, Maryland

Bilingual Debt Counselor II

job details:

  • location:Suitland, MD

  • salary:$20 - $21 per hour

  • date posted:Wednesday, February 13, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_731577

  • questions:phillip.nash@randstadusa.com301-860-0618

job description

Bilingual Debt Counselor II

Under general supervision, the Debt Counselor II works to monitor, control and liquidate delinquent member accounts, establishes repayment schedules to liquidate loan balances in accordance with federal and state regulations and Andrews Federal policies and procedures.


The positions essential duties include the following:

Provides financial counseling and assistance to members who are experiencing financial difficulties.

Negotiates to establish mutually agreeable repayment arrangements with delinquent members to include extension agreements/payment modifications.

Contacts delinquent members on a regular basis and follows up on broken promises.

Performs skip-tracing in order to locate, contact and collect from members whose whereabouts are unknown.

Recommends appropriate course of action when members refuse to make satisfactory repayment arrangements (i.e. foreclosures, repossession, litigation, charge-off, payment modification and/or extension).

Ensures appropriate documentation is available for chosen course of action.

Maintains complete and accurate records of all collection activity within the Ultrafis or VISA Collection System.

Prepares various reports and logs for review.

Makes policy and/or procedural recommendations based on observations.

Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Attends work regularly and according to work schedule; limits absences according to personnel policies regarding leave usage.

Interacts with co-workers, supervisors, members and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal.

Assists with meeting departmental goals as required.

Working hours: 8:00 AM - 5:00 PM


--Requires two years of collection experience, preferably in a financial institution.

--Must have knowledge of federal and state laws and regulations regarding bankruptcy, repossession, foreclosure, litigation and other collection activities.

--Must have working knowledge of various office equipment to include personal computer, telephone, fax machine, copier and calculator.

--Word processing and spreadsheet experience preferred.

--Must have excellent organizational, verbal and written communication and negotiation skills.


No Degree Required





Requires the ability to sit for extended periods of time, reviewing and analyzing data.

Must be able to use a computer terminal, 10 key calculator, fax machine, telephone and automated collection system.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization

Please apply to job posting; Also send a copy of your resume to phillip.nash@randstadusa.com

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