Randstad Operations Support Specialist in Tampa, Florida

Operations Support Specialist

job details:

  • location:Tampa, FL

  • salary:$18 per hour

  • date posted:Tuesday, January 8, 2019

  • experience:4 Years

  • job type:Contract

  • industry:Health Care and Social Assistance

  • reference:449293

job description

Operations Support Specialist

job summary:

Description:

Operations Support Specialist

JOB SUMMARY

  • Assists in activities for the business function (or multiple functions) within assigned area of Operations, internal and/or external.

  • Root Cause Analysis, Trending and Process Improvement, Assignments are broad in nature.

ESSENTIAL FUNCTIONS

  • The following is not intended to be an exhaustive list of all duties required of this position

Key Duties and Responsibilities

  • Accountable for critical/complex processes or functions within the department.

  • Provides guidance on assigning workload, monitoring quality and associate coaching; coordinates work of others.

  • Serves as liaison between departments when it becomes necessary due to member or workflow issues.

  • Develops, recommends and implements process improvements to improve efficiencies and services provided.

  • Manages key project initiatives including ,setting deadlines, assigning responsibilities and monitoring/summarizing project progress.

  • Completes root cause analysis on error reports from Operations and from business units.

  • Completes trending analysis on reports utilizing problem solving skills.

  • Updates and creates resources on Client link applicable to assigned area, such as timely announcements ,step actions, reference call tools FAQs etc.

  • Ensures associates are trained on new processes and receive refresher training.

  • Creates/revises training as needed.

  • Facilitates and participates in meetings with other departments and line of business as needed.

  • Act in a liaison capacity for the Mgr/ Sr Mgr representing Operations with other areas and business units.

  • Completes gap analysis on training for the business.

MINIMUM QUALIFICATIONS

  • A High School or GED or equivalent

  • A Bachelor's Degree in a related field Preferred

Work Experience

  • 4+ years of experience in a related field Required

  • Other Previous experience in a customer service environment and health insurance Preferred

Skills

  • Demonstrated analytical skills

  • Demonstrated written communication skills

  • Demonstrated interpersonal/verbal communication skills

  • Ability to communicate and make recommendations to upper management

  • Other Strong understanding of managed care and its place in the health care industry

  • Other Understanding of interdependencies on other business units such as Health Services.

  • Provider Relations. Sales. Vendors. Claims

location: Tampa, Florida

job type: Contract

work hours: 8 to 5

education: Bachelor's degree

experience: 4 Years

responsibilities:

Description:

Operations Support Specialist

JOB SUMMARY

  • Assists in activities for the business function (or multiple functions) within assigned area of Operations, internal and/or external.

  • Root Cause Analysis, Trending and Process Improvement, Assignments are broad in nature.

ESSENTIAL FUNCTIONS

  • The following is not intended to be an exhaustive list of all duties required of this position

Key Duties and Responsibilities

  • Accountable for critical/complex processes or functions within the department.

  • Provides guidance on assigning workload, monitoring quality and associate coaching; coordinates work of others.

  • Serves as liaison between departments when it becomes necessary due to member or workflow issues.

  • Develops, recommends and implements process improvements to improve efficiencies and services provided.

  • Manages key project initiatives including ,setting deadlines, assigning responsibilities and monitoring/summarizing project progress.

  • Completes root cause analysis on error reports from Operations and from business units.

  • Completes trending analysis on reports utilizing problem solving skills.

  • Updates and creates resources on Client link applicable to assigned area, such as timely announcements ,step actions, reference call tools FAQs etc.

  • Ensures associates are trained on new processes and receive refresher training.

  • Creates/revises training as needed.

  • Facilitates and participates in meetings with other departments and line of business as needed.

  • Act in a liaison capacity for the Mgr/ Sr Mgr representing Operations with other areas and business units.

  • Completes gap analysis on training for the business.

MINIMUM QUALIFICATIONS

  • A High School or GED or equivalent

  • A Bachelor's Degree in a related field Preferred

Work Experience

  • 4+ years of experience in a related field Required

  • Other Previous experience in a customer service environment and health insurance Preferred

Skills

  • Demonstrated analytical skills

  • Demonstrated written communication skills

  • Demonstrated interpersonal/verbal communication skills

  • Ability to communicate and make recommendations to upper management

  • Other Strong understanding of managed care and its place in the health care industry

  • Other Understanding of interdependencies on other business units such as Health Services.

  • Provider Relations. Sales. Vendors. Claims

qualifications:

Description:

Operations Support Specialist

JOB SUMMARY

  • Assists in activities for the business function (or multiple functions) within assigned area of Operations, internal and/or external.

  • Root Cause Analysis, Trending and Process Improvement, Assignments are broad in nature.

ESSENTIAL FUNCTIONS

  • The following is not intended to be an exhaustive list of all duties required of this position

Key Duties and Responsibilities

  • Accountable for critical/complex processes or functions within the department.

  • Provides guidance on assigning workload, monitoring quality and associate coaching; coordinates work of others.

  • Serves as liaison between departments when it becomes necessary due to member or workflow issues.

  • Develops, recommends and implements process improvements to improve efficiencies and services provided.

  • Manages key project initiatives including ,setting deadlines, assigning responsibilities and monitoring/summarizing project progress.

  • Completes root cause analysis on error reports from Operations and from business units.

  • Completes trending analysis on reports utilizing problem solving skills.

  • Updates and creates resources on Client link applicable to assigned area, such as timely announcements ,step actions, reference call tools FAQs etc.

  • Ensures associates are trained on new processes and receive refresher training.

  • Creates/revises training as needed.

  • Facilitates and participates in meetings with other departments and line of business as needed.

  • Act in a liaison capacity for the Mgr/ Sr Mgr representing Operations with other areas and business units.

  • Completes gap analysis on training for the business.

MINIMUM QUALIFICATIONS

  • A High School or GED or equivalent

  • A Bachelor's Degree in a related field Preferred

Work Experience

  • 4+ years of experience in a related field Required

  • Other Previous experience in a customer service environment and health insurance Preferred

Skills

  • Demonstrated analytical skills

  • Demonstrated written communication skills

  • Demonstrated interpersonal/verbal communication skills

  • Ability to communicate and make recommendations to upper management

  • Other Strong understanding of managed care and its place in the health care industry

  • Other Understanding of interdependencies on other business units such as Health Services.

  • Provider Relations. Sales. Vendors. Claims

skills: Other

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.