Randstad Customer Service in Wilmington, Massachusetts

Customer Service

job details:

  • location:Wilmington, MA

  • salary:$16 - $17 per hour

  • date posted:Sunday, December 30, 2018

  • experience:Entry Level

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_717392

  • questions:cat.velasquez@randstadusa.com781-273-1472

job description

Customer Service

Our client in Wilmington is looking for a Customer Service Representative in their export shipments division. The hourly pay is at $17.00. Hours are from Monday through Friday 8:00 am to 5:00 pm.


*Enter Shipment data into the computer system in order to generate required documents and labels, apply rates and charges, arrange export clearance through U.S. Customs, and track shipments with carriers from origin to destination.

*Ensure shipments received from truckers and couriers, have a document receipt, noting any shortage, overage or damage, and ensure staged in appropriate section of the warehouse.

*Arrange shipments pickups or transfers between customers/vendors and distribution warehouse.

*Coordinate commercial carrier service to transport pickups or transfers between customers/vendors and distribution warehouse.

*Print documents for shipments and ensure assembled for staff to label.

*Distribute required documents to customers and ensure our copies are maintained accordingly.

*Provide service and support to customers and overseas offices regarding status, transit as well as communicate any irregularities of shipments.

*Follow up as needed with overseas, customers and carriers for any damage claims. Filing through to preliminary notice of claim.

*Open non-conformance reports

*Other duties as designated by supervisor

Working hours: 8:00 AM - 5:00 PM


*Check airline website for on board confirmations and enter information in system.

*Arrange pickups of shipments from customer or vendor.

*Print shipper documents and ensure assembled for staff.

*Provide service and support to customers and overseas offices regarding status of shipments,

communicate any Irregularities of shipments.


High School


Entry Level


Communicate any Irregularities of shipments.

*Sending pre-alerts

*Filing as needed

*High school Diploma (or equivalent)

*Strong phone skills

*Ability to multitask

*Prioritize and manage time effectively

*Proficient data entry and communications Skills

*Attention to detail

-Ability to distinguish incomplete or contradictory information/documents.

*Able to communicate effectively with customers via email and phone

If you think that you may qualify for the above role, please forward your resume the attention of:

Cat.Velasquez@randstadUSA.com or Sherry.Chuks@RandstadUSA.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.